Returns
What is your return policy?
Our return policy allows for returns within 30 days of purchase. To be eligible for a return, items must be in their original packaging and
How do I initiate a return?
To initiate a return, please contact our customer service team within the 30-day window. You will need to provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with the necessary instructions.
Are there any items that cannot be returned?
Yes, certain items may be ineligible for return. This typically includes products that have been opened or used, as well as items that do not have their original packaging. It is important to review the condition of the product before initiating a return.
Will I receive a full refund for my return?
Refunds will be processed based on the condition of the returned item. If the item is returned in its original packaging and condition, a full refund will be issued. However, if the item shows signs of use or is not in its original packaging, the refund amount may be adjusted accordingly.
How long does it take to process a return?
Once the returned item is received and inspected, the processing of the return typically takes 5 to 7 business days. You will receive a notification once your return has been processed and the refund has been issued.
What should I do if my item is damaged upon arrival?
If your item arrives damaged, please contact our customer service team immediately with photographic evidence of the damage. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. If you would like a different item, please return the original item following our return policy and place a new order for the desired product.